Hibji Privacy Policy – How We Protect Your Data

Hibji ("we", "us", "hibji.app") explains through this Privacy Policy how we collect, process, and safeguard the information of our users ("you", "your").

By using hibji's website, mobile app, or any of our services, you agree to the terms of this Privacy Policy. This policy is part of our Terms & ConditionsMust be read in conjunction with.

We believe privacy is a fundamental right. That's why hibji was built from the ground up with user data protection as its highest priority.

Hibji only collects information necessary to provide its services. The types of data collected are detailed below:

Hibji uses your data only for the specific purposes listed below:

• Account Management: Managing registration, login, and profile updates.
• Payment Processing: Ensuring secure deposits and withdrawals.
• Identity Verification: Completing the KYC process and verifying your age.
• Customer Support: Resolving your questions and complaints.
• Security: Preventing fraud, money laundering, and unauthorized access.
• Legal Compliance: Complying with applicable laws and regulations.
• Service Improvement: Analyzing user experience to improve hibji.
• Relevant Notifications: Keeping you informed about important updates and offers (only with your consent).

We never sell your data to advertising companies or store it in anonymous databases for secondary use.

Hibji retains your data for defined periods, depending on the type of information and applicable legal requirements:

• Account Information: For the duration of your active account and for 5 years after closure.
• Transaction Records: Up to 7 years, as required by legal obligations.
• KYC Documents: Up to 5 years after account closure (as required by regulatory authorities).
• Customer Support Communications: Up to 3 years from your last contact.

Once the retention period expires, data is securely deleted or anonymized. hibji follows industry-leading security standards for all data storage.

Hibji shares information with third parties only in very limited circumstances and strictly under the following conditions:

• Payment Providers: With mobile banking partners such as Mobile Pay, Nagad, and Rocket — solely to process transactions.
• Identity Verification Service: With accredited verification providers for the KYC process.
• Law Enforcement: Where required by court order or legal obligation.
• Security Services: With specialist partners in cybersecurity and fraud prevention.

Hibji uses cookies to improve platform performance and personalize your experience. We use three types of cookies:

• Essential Cookies: Required for login sessions and security. Disabling these will prevent the platform from functioning properly.
• Performance Cookies: Used for page load speed monitoring and error detection. Data is collected anonymously.
• Preference Cookies: To remember your language, theme, and other settings. These are optional.

You can disable non-essential cookies from your browser settings, though this may limit certain features.

Hibji employs industry-leading security measures to protect your data:

• 256-Bit SSL Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Real-Time Monitoring: 24/7 monitoring for suspicious activity.
• Regular Security Audits: Audited by independent third-party experts.
• Data Backup: Regular backups to secure servers.
• Staff Training: All employees receive regular training on data protection.

As a hibji user, you have the following rights over your personal data:

• Access: Log in to your profile or send a request to support@hibji.app to receive a copy of the data we hold about you.
• Correction: Request corrections to any inaccurate or outdated information.
• Deleted: Unless legally required, request deletion of your data after closing your account.
• Marketing Opt-Out: Unsubscribe from promotional emails or SMS at any time.

To exercise any of these rights, contact us at support@hibji.app. We will respond within 30 business days.

Hibji services are strictly for users aged 18 and above. We do not knowingly collect any information from minors.

If a minor is found to have registered an account, it will be immediately closed and all collected data will be securely deleted.

If you believe your child has used hibji, please contact us at support@hibji.app.

In some cases, your data may be stored or processed on international servers. In such cases, hibji ensures:

• Adequate data protection laws are in place in the recipient country.
• Data processors are contractually required to maintain the same standards.
• All transferred data is protected with the highest level of encryption.

Hibji reserves the right to update this Privacy Policy at any time. For significant changes:

• Advance notification will be sent to your registered email address.
• Pop-up notifications will be shown in the app.
• The "Last Updated" date at the top of this page will be updated accordingly.

Continued use of hibji after any changes constitutes your acceptance of the updated policy.

For any privacy-related questions, requests, or complaints, please get in touch with us:

• Email: support@hibji.app
• Live Chat: Available 24/7 on hibji.app website and app
• Response Time: Typically within 24–48 hours