Hibji FAQ – All Your Questions Answered Here

Each person may only open one hibji account. Any attempt to create multiple accounts will result in those accounts being closed, and deposited funds may be forfeited. This rule is strictly enforced to ensure fair play.

on the login page Click the "Forgot Password?" link. Enter your registered mobile number or email. A reset link will be sent within seconds. Set your new password and log back into hibji.

KYC verification is required for large withdrawals at hibji. Upload a photo of your national ID or passport from your profile settings. Verification is usually completed within 24–48 hours, after which you can enjoy full platform benefits.

To close your account, email support@hibji.app or submit a request via live chat. Before closing, make sure you have no pending bets or remaining balance. You can also use the temporary self-exclusion option for responsible gaming.

Yes, you can update your mobile number from your profile settings. An OTP will be sent to the new number for verification. A code may also be sent to your old number to confirm your identity. Contact our support team if you run into any issues.

hibji offers betting on more than 20 sports including cricket, football, kabaddi, tennis, badminton, and basketball. Enjoy special odds and live betting on Bangladesh's most popular sports. on the sports page View all options.

Live Betting lets you place bets at real-time odds while a match is in progress. Log in to hibji, On the betting page Go and select an ongoing match from the "LIVE" tab. Odds change in real time, so act quickly. The minimum live bet amount is ৳50 BDT.

Once a bet is confirmed, it generally cannot be cancelled. However, hibji offers a "Cash Out" feature in select cases — allowing you to settle a bet mid-match and lock in a profit or cut your losses. When the Cash Out option is available, it will appear on your bet slip.

If a match is cancelled or postponed, all related bets are voided and your stake is fully refunded. The refund will be credited to your hibji wallet within 24 hours.

The minimum bet at hibji is ৳50 BDT. Maximum limits vary by event and market — typically ranging from ৳50,000 to ৳500,000 BDT. Joining the VIP program unlocks higher limits for premium betting.

To view your betting statistics and analysis On the analytics page Go there to view your win rate, total bets, highest win, and performance by sport.

hibji supports deposits via Mobile Pay, Nagad, Rocket, and direct bank transfer. Mobile banking deposits are credited instantly. Minimum deposit is ৳200.

Deposits are usually instant, but may occasionally take 5–15 minutes. With your payment reference number, On the transactions page Check the status. If there's an issue, reach out via live chat with your reference number – it will be resolved within 30 minutes.

Mobile banking withdrawals (Mobile Pay, Nagad, Rocket) are typically processed in 15–30 minutes. Bank transfers may take 1–2 business days. KYC verification must be completed before your first withdrawal.

The minimum withdrawal at hibji is ৳500 BDT. The maximum single withdrawal is up to ৳200,000 BDT. Bonus funds require wagering conditions to be met before withdrawal — see the promotions page for details.

Common reasons for withdrawal rejection include: incomplete KYC verification, unmet bonus wagering requirements, incorrect account number, or detection of suspicious activity. You will be notified of the reason via email or SMS.

History of all deposits, withdrawals, and bonuses On the transactions page you'll find detailed information including date, amount, method, and status.

New members receive a 100% welcome bonus on their first deposit. Deposit ৳1,000 and get another ৳1,000 in bonus funds. A wagering requirement must be met before the bonus can be withdrawn. For details, on the promotions page View.

A wagering requirement means you must place bets totalling a set multiple of your bonus before you can withdraw it. For example, a 10x wagering requirement on a ৳1,000 bonus means you need to place ৳10,000 in bets. Requirements vary by promotion and are listed in each offer's terms.

hibji members receive weekly cashback. A fixed percentage of your previous week's net losses is automatically credited to your wallet. The cashback rate varies based on your VIP level.

Free bets are added to your account automatically. When placing a bet, select the "Free Bet" option under payment method. Free bets are typically valid for 7 days. The original free bet stake is deducted from any winnings.

There's no separate application required for hibji's VIP program. Points accumulate automatically based on your betting activity and your tier increases accordingly. Higher tiers unlock greater cashback, increased limits, and a dedicated personal account manager.

Yes, hibji uses 256-bit SSL encryption. Your personal information and financial transactions are fully protected. We conduct regular third-party security audits, and your password is stored as an encrypted hash.

Go to Profile Settings → Security → Two-Factor Authentication to enable 2FA. You'll receive a one-time OTP on your mobile each time you log in. Keeping 2FA on makes your hibji account significantly more secure.

Change your password immediately and contact us at support@hibji.app or via live chat. Our security team will freeze your account right away and begin an investigation. Make sure to keep 2FA enabled going forward.

No. hibji does not sell your personal information to advertisers or third parties. Your data is never shared except where required by law. For more details, Privacy Policy Read.

hibji app directly App Page available for download. Separate versions are available for Android and iOS. Download the APK file and install it — completely free.

Yes, the hibji app offers everything available on the website — live betting, deposits, withdrawals, and promotions. It also includes push notifications, fingerprint login, and faster overall performance.

To install the APK on Android, go to your phone's settings and enable "Install from unknown sources". Also check that you have enough storage space. If the issue persists, contact us via live chat with your phone model and OS version.